Improvement programmeTraining systemData & dashboardsAI assistant
Improvement programme

Without a structured process there is no reliable data, and no reliable AI.

Before any work on data or AI starts, we bring order to how the work really happens today: on the floor and in decision-making.

Less wasteWaiting time, double work and detours made visible and removed.
Fewer errorsOne fixed way of working per task, which the team actually follows.
Shorter lead timeBottlenecks measured on the floor, not by gut feeling.
Less dependent on one personWorking agreements on paper, so work does not stop during leave.

Many programmes start too early

Many companies start straight away with a dashboard or AI tool while the process underneath is not stable. The result: inconsistent data, workarounds that nobody documents, and an AI project that "doesn't work", while the real problem was in the process.

Poor processes → poor data → unreliable AI answers
Good processes → consistent data → AI you can trust
What it looks like in a warehouse

From waste to a fixed standard

Every warehouse process has the same waste: waiting, walking, searching, errors and double work. First we measure where they are. The biggest ones are tackled and the new way of working is recorded, so they do not come back.

TodayWaste at every step
1ReceivingTruck waits at the dock
2Put-awayPallet stands in the aisle for hours
3StorageFast movers at the back
4ReplenishmentOnly when the location is empty
5Order pickingLong walking routesSearching for items
6Checking and packingError only found at the customer
7LoadingWaiting charges for the driver
After an improvement programmeMeasured, improved, embedded
1ReceivingFixed time slots per supplier
2Put-awayOn site within the hour
3StorageFast movers at the front (ABC)
4ReplenishmentBefore the peak, at a minimum
5Order pickingShort, fixed route+30 % productivity
6Checking and packingScan when picking
7LoadingLoading plan per dockWaiting-time penalties virtually gone
wasteimprovementresult from practice
Which processes are tackled

From the dock to the invoice

Every process with recurring steps and measurable data can be improved. These are the processes where gains are most often found in a warehouse or distribution centre.

Receiving and put-awayTrucks waiting, pallets left standing.Time slots, fixed put-away routine
Storage and slottingFast movers far away, full and empty zones mixed up.Locations by ABC and volume
ReplenishmentPickers waiting for an empty location.Replenish before the peak
Order pickingLong walking routes, searching, picking errors.Shorter routes, fewer errors
Checking, packing and loadingErrors that only show up at the customer, waiting charges at the dock.Check at the source, loading planning
ReturnsReturns that stay put for days.Fixed processing time and place
Stock accuracyThe system and the shelf say different things.Cycle counts, causes removed
Staff planningToo many people in one zone, too few in another.Staffing per zone and per hour
Invoicing and customer reportingHandling that is not invoiced, reports that take days.Invoice matches the WMS, report automatic
What an analysis looks like

See. Solve. Sustain.

Choose a step to see the analyses a client receives. Every analysis is based on measurements on the floor and in your systems.

Examples with fictitious figures
BeforeDispatch zoneLoading docksSample warehouseStart620 m per order
AfterDispatch zoneLoading docksSample warehouseStart160 m per order

Walking route: how far do your people walk?

The route of one order on the floor plan, before and after rearranging. In this example from 620 to 160 metres per order.

Result from practice: +30 % productivity by rearranging the workplace
What you get

The walking distance per order in metres, before and after, and the places with the biggest detours.

Full explanation on the Solutions page →
Other processes that affect the orderOrder releaseonly released at 9 amReplenishment40 min lateTransport planningtruck 1 hour laterReceiving4 min work3 hPut-away6 min work5 hStorageno work2 daysOrder picking12 min work4 hCheck5 min work6 hLoading3 min workerrors go backAccumulated delay versus the planningon time+0.5 h+0.5 h+2 h+2.5 h+3.5 hThe delay does not arise in one step. It builds up at order picking because of late replenishment, and further at loading because of the transport planning.

Order flow: where does the order build up delay?

An order followed from receiving to loading, together with the processes that affect it, such as the release, replenishment and the transport planning. That shows where the order waits, where the delay builds up and which other process causes it.

Result from practice: waiting-time penalties virtually gone
What you get

The total lead time, the part that is real work, the delay that builds up per step, and the links with other processes that cause the delay.

Full explanation on the Solutions page →
Standard time sheet: picking one order linefictitious exampleNo.Handling stepSeconds1Walk to the location (8 metres)6.52Scan and check the location2.03Take the box from the rack2.54Put the box on the pallet2.05Confirm quantity on the scanner1.56Stick the label on the box3.0Basic time17.5Allowance for personal time and fatigue (12 %)+ 2.1Standard time per order line= 184 order lines per hour at standard pace19.6 sStandard versus what is measured on the floor (seconds per order line)Standard time12345619.6 sMeasured123456?24.5 sallowancetime that does not belong in the standard: searching for the location and waiting for the scannerThe team reaches 80 % of the standard. 4.9 seconds are lost per order line, mainly to searching and waiting.In a real study, the times per movement come from fixed standards tables and from measurements on the floor.

Time measurement: how long should a handling step take?

Every handling step is broken down into small steps, with a fixed time per step from a standards table. That way you know how many seconds an order line may take, and where the rest of the time goes.

Result from practice: +50 % output per labour hour
What you get

A standard per handling step and per order line, and a staffing level per hour that matches the work.

Full explanation on the Solutions page →
euros per pallet€ 0€ 1€ 2€ 3€ 4€ 5€ 6€ 7Receiving−€ 0.50Put-away+€ 0.40Order picking−€ 1.50Packing+€ 0.40Loading+€ 0.20Returns−€ 2.80cost lower than the rateloss on this steprate charged to the customer

Cost per process step: do you earn money on every handling step?

The measured time converted to euros per pallet, next to the rate the customer pays.

What you get

The cost, the rate and the difference per process step, so it is clear where money is lost.

Full explanation on the Solutions page →
Bringing people along

An improvement only works when the team carries it

Every improvement programme takes the team along in five steps. That way the team understands why something is changing, wants to take part, knows how to do it, is able to do it, and it stays that way.

Understanding why

A short explanation at the start, with the figures from the measurement.

Wanting to take part

The team measures along and says what annoys them most.

Knowing how

Work instructions and training for the new way of working.

Being able

First one pilot zone, as an example for the rest, with support on the floor.

Sustaining it

A daily huddle at the board and follow-up until the new way of working sticks.

The package

Improvement programme

Tackle one process thoroughly, from measuring to sustaining. The programme always starts with the quick scan, so it is clear which process delivers the most.

The scope and the planning are agreed with you at the start. You receive a tailored quote in advance.

Request a quote
What's included
  • Walking the floor and measurements from your WMS
  • The analyses that fit the problem: walking route, order flow, time measurement or cost per step
  • Improvements together with the team, tested on the floor
  • A board and a dashboard to sustain it
  • A hand-over, so your people continue the follow-up themselves
Where are the gains in your process? The quick scan finds out in 3 days.
See the quick scan
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